Successfully buying and selling real estate is mostly about fulfilling people's needs, dreams and aspirations. That's why Harcourts Rhino people not only receive in-depth professional training which has become recognised as the benchmark for the entire industry, but they are committed to building meaningful and genuine relationships with their clients. And the huge volume of referrals and repeat business that generates is proof that this combination works to everyone's satisfaction.
A totally consultative approach is what makes the Harcourts Rhino way of doing things so seamless. Trust, honesty and integrity remain the company's personal hallmarks. Add to those attributes an intimate knowledge of the local market and current property trends, a solid work ethic plus well-developed negotiation skills and you have the perfect recipe for success.
We are absolutely committed to providing exceptional personal service to our clients. We don't just pay lip service to our internal mission statement: 'To create clients for life through the finest service'. It is Harcourts heart and soul, and is fundamental to the positive attitude and success of our people.
Mike Green, Managing Director
Harcourts InternationalOur 10 pillars
Purpose: Our purpose is to create success for everyone who comes into contact with Harcourts, whether they are a team member, business partner or client. Our purpose is in line with our company values of taking pride in high-quality work, and striving to make a genuine difference in our clients’ lives.
People: Our brand is our people, we shop by brand but we list by agent. Our research shows us that the number one reason why our clients choose the agent is personal connection. We see ourselves as an approachable, perceptive and honest partner, who puts people first.
Performance: We have remarkable results. We have a long history of success behind us and have annual sales calculating to almost R325 billion. We are confident in saying that our clients can be assured of a great result. That said, we don’t believe that history and revenue are the best indicators of results. The fact that over 94% of buyers and sellers say they would recommend Harcourts is how we benchmark our success.
Service: We are well known for our service levels. Wherever our clients are in their property journey, we work to make them feel informed, empowered and in control of the process from start to finish. We like setting and achieving exceptionally high standards. We are diligent about making sure that our clients’ interests are served and their expectations of real estate transactions are raised a notch or two.
Marketing: We don’t believe in the cookie-cutter approach to marketing. Every property is unique and needs its own solution. We create a tailored marketing plan for every property that showcases all the details that prospective buyers are looking for. Our use of leading-edge technology means that we can go live online to create a strategic marketing plan with the client based on real-time data from their local market.
Expertise: All our consultants are trained through the Harcourts Academy, which is considered to provide the best training in the industry. This culture of success rests on a strong company focus around our values of taking pride in high-quality work, striving to make a genuine difference and aiming for excellence.
Technology/Innovation: We invest heavily in technology that streamlines our internal processes, and enhances our responsiveness to clients. Our mobile Apps have been profiled and recognised by Apple™ - and Harcourts is the only global real estate agency to receive this recognition. We also have our Client Login where our clients can access 24/7 and check what is happening with their property. Staying ahead with the latest technology is the central plank of our service.
Foundation/Community: Our dedication to helping others goes well beyond real estate transactions. We genuinely care about our communities, and have always taken corporate social responsibility seriously. In 2008, we established the Harcourts Foundation, an initiative that gives grants to projects and charities around the world. Funds are raised through events, workplace donations, or some areas giving a percentage of the sale of a property. It’s a 100% charity, which means 100% of the funds raised are distributed to enrich and support our communities. To date we are proud to have raised over R40 million.
Global: Our global presence gives us the benefits of a wide referral and marketing network as well as the expertise of local professionals. We consistently attract overseas buyers on international postings. Through our more than 10,000 team members across the globe, our clients can access our international marketing and referral networks.
Our Promise: Our guarantee of service. Every client who engages with us is given a written assurance - ‘Our Promise’. It’s an assurance that we will deliver an exceptional level of service. We are consistent in delivering our five essential services: a written marketing plan; post-inspection feedback after every showing; regular, written marketing reports; regular review meetings; and all offers presented in writing.
We know that real estate clients want to deal with consultants that have knowledge, expertise, honesty and integrity, and are committed to achieving the best possible result for them. Above all they want to deal with real people - that's why we put absolute focus on creating a relationship of trust and respect with all our clients. We've found that this philosophy is great for achieving personal satisfaction, high morale and continued success.
Harcourts sell a complete range of residential properties
across all price ranges. These include houses, apartments and rural
Harcourts manages and lets a large range of properties with the back up and support of a dedicated Property Management team. More...
Harcourts are able to help investors, developers and businesses find suitable properties through our dedicated commercial and Industrial specialists.
Through extensive research, we know what our clients want most from Harcourts and their chosen property consultant...the promise of enjoying an exceptional level of personal and professional service. And because clear communication is the key to identifying your individual needs and expectations, you won't just have our word on it; you'll have our guarantee in writing.
The Harcourts Promise is your absolute assurance of just how seriously we take our responsibilities on your behalf. It's our way of being held accountable, and your way of knowing you will be looked after every single step of the way. Consider it our total commitment to working together to make the whole experience easier, less stressful and far more rewarding. And that's a promise!